A customer was apparently assaulted in a KFC outlet the other day.
He was apparently not happy about having to wait for about an hour only to be finally told that the outlet had run out of chicken.
"Ayam sudah habis, apa you mahu lagi ("We have run out of chicken, what else do you want")," a staff allegedly told the customer.
One thing led to another and it appeared that a KFC staff at the outlet eventually assaulted the customer.
Well, I wasn't there. But beating a customer is not the way to do business, even if he is a handful.
There is the adage that the customer is always right. Well, maybe not always, but a businessman should treat his customers as if they are.
The bottom line is that KFC is a business. They should know better to train their staff in how to handle customers' grouses and dissatisfaction.
What was the outlet manager doing? Did he/she try to soothe the customer's anger? Even apologise, as he/she probably should in the first place? Did he/she try to hold back his/her charges? Did he/she take charge of the ugly situation? Or did he/she just chicken out?
What happened was ugly.
No customers want to feel that they may not be safe eating in a place which is supposed to be a family restaurant after all.
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KFC should apologize to the customer and give him coupons for many free meals. KFC is doing very well in China and it's nice to see that they expanded also in Malaysia.
ReplyDeleteThey should really. But Malaysians are not known for being quick to apologise. KFC should have come out with an early response. It has taken them a few days to say that they are sorry for what happened and that they have suspended the staff involved and that an investigation is underway. However, as far as I know, they have yet to personally say sorry to the customer. I hope they have that I am unaware about it.
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