Life As An Ordinary Malaysian

Tuesday, February 10, 2026

I Asked The Net On Complaints Grab Malaysia Rides Becoming A Burden

Below, The Response

Grab Malaysia faces mounting complaints that its ride-hailing service has become a financial burden, with users reporting 200%-400% fare hikes and drivers citing low earnings despite high operating costs.

With limited competition post-Uber, passengers complain of high prices during non-peak hours, while drivers feel squeezed by the platform's commission structure.

Key issues regarding Grab Malaysia:

Excessive Fare

Users report that rides that previously cost RM15-17 now cost up to RM30, with fares remaining high even outside peak hours or during short trips.

Kluang RailCoffee

The Kluang railway station coffee shop, now re-branded Kluang RailCoffee, is well known for its cuppa of coffee and the charcaol grilled piping hot buns oozing with butter and kaya...It used to attract standing-room only crowds. It still does, but the last time I was there it wasn't a good experience for me. The famous coffee had somewhat lost its oomph and even the buns...The shop has a long and noted history being first opened for business in 1938 and the place is now run by the 3rd generation LIm family. I hope the next time I return, the coffee would regain its oomph. Click to read more...