Below, The Response
Grab Malaysia faces mounting complaints that its ride-hailing service has become a financial burden, with users reporting 200%-400% fare hikes and drivers citing low earnings despite high operating costs.
With limited competition post-Uber, passengers complain of high prices during non-peak hours, while drivers feel squeezed by the platform's commission structure.
Key issues regarding Grab Malaysia:
Excessive Fare
Users report that rides that previously cost RM15-17 now cost up to RM30, with fares remaining high even outside peak hours or during short trips.
Reduced Competition/Monopoly Concerns:
Following the merger with Uber, many feel Grab holds a dominant position, allowing them to dictate prices.
Driver Dissatisfaction:
Drivers argue that despite high prices for passengers, they receive a smaller share, with some alleging that the company takes excessive commission, leaving them with low earnings after accounting for petrol and car maintenance.
Systemic Issues:
Complaints include "driver playing punks" (intentional, disruptive behavior), long wait times, and high cancellation rates.
Low Driver
Some reports indicate a high turnover of drivers due to poor compensation, leading to a shortage of drivers and reduced service quality.
The Ministry of Transport has previously instructed ride-hailing companies to explain these significant price increases.
While alternatives like AirAsia Ride exist, the market is often dominated by the same pool of drivers, limiting the impact of competition.
My Comments Below
Is Grab Malaysia becoming like a blood sucking Dracula drive-hailing monster?
What is Anwar's so-called Madani government doing about it all?
Nothing much except ask Grab why?
Then leave it as it is?
Maybe the government should deny Grab license to operate here in Malaysia.
Encourage/help competitors to come on board.
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