Saturday, February 11, 2012

Chicken Story At KFC

A customer was apparently assaulted in a KFC outlet the other day.

He was apparently not happy about having to wait for about an hour only to be finally told that the outlet had run out of chicken.

"Ayam sudah habis, apa you mahu lagi ("We have run out of chicken, what else do you want")," a staff allegedly told the customer.

One thing led to another and it appeared that a KFC staff at the outlet eventually assaulted the customer.

Well, I wasn't there. But beating a customer is not the way to do business, even if he is a handful.

There is the adage that the customer is always right. Well, maybe not always, but a businessman should treat his customers as if they are.

The bottom line is that KFC is a business. They should know better to train their staff in how to handle customers' grouses and dissatisfaction.

What was the outlet manager doing? Did he/she try to soothe the customer's anger? Even apologise, as he/she probably should in the first place? Did he/she try to hold back his/her charges? Did he/she take charge of the ugly situation? Or did he/she just chicken out?

What happened was ugly.

No customers want to feel that they may not be safe eating in a place which is supposed to be a family restaurant after all.

2 comments:

  1. KFC should apologize to the customer and give him coupons for many free meals. KFC is doing very well in China and it's nice to see that they expanded also in Malaysia.

    ReplyDelete
    Replies
    1. They should really. But Malaysians are not known for being quick to apologise. KFC should have come out with an early response. It has taken them a few days to say that they are sorry for what happened and that they have suspended the staff involved and that an investigation is underway. However, as far as I know, they have yet to personally say sorry to the customer. I hope they have that I am unaware about it.

      Delete

Kluang's Little Bangsar

Kluang's Little Bangsar
Click To Visit

Kamini's Indian Wedding - Click To Visit

Kamini's Indian Wedding - Click To Visit
I attended my neighbour's daughter's Indian wedding dinner at the Sentul HGH Convention Centre. Click for a peek

Yasmin Ahmad - Click To Visit

Yasmin Ahmad - Click To Visit
Yasmin Ahmad was arguably Malaysia's best story-teller, filmmaker and advertiser. She was well known for her Petronas commercials and had won numerous international awards including the Golden Lion award for the 'Tan Ming Hong In Love' commercial. Her feature film Sepet not only garnered her several international awards including for Best Asian Film but also drew multi-racial audiences that rarely happens for a local film.

Genting Highlands - Click To Visit

Genting Highlands - Click To Visit
Genting Highlands Is A Popular Retreat With A Casino

Batu Caves - Click To Visit

Batu Caves - Click To Visit
Malaysia's Famous Landmark. Note The Statue Of Lord Muruga And The 272 Steps To The Temple Cave In The Background

Petronas Twin Towers And KLCC Park - Click To Visit

Petronas Twin Towers And KLCC Park - Click To Visit
Petronas Twin Towers Are Still The World's Tallest Twin Towers

Some Early Morning Views Of KL City Skyline - Click To Visit

Some Early Morning Views Of KL City Skyline - Click To Visit
Some early morning views of the KL city sykline I took from the 3rd floor of the KL Court with a low-pixel hand-phone camera

Kluang Town - Click To Visit

Kluang Town - Click To Visit
Kluang was a sleepy hollow, but is fast becoming a bustling town. You can't miss the bust-shaped gunung Lambak lording over the place and the town is well known for its tv brand coffee powder

Kluang RailCoffee

Kluang RailCoffee
The Kluang railway station coffee shop, now re-branded Kluang RailCoffee, is well known for its cuppa of coffee and the charcaol grilled piping hot buns oozing with butter and kaya...It used to attract standing-room only crowds. It still does, but the last time I was there it wasn't a good experience for me. The famous coffee had somewhat lost its oomph and even the buns...The shop has a long and noted history being first opened for business in 1938 and the place is now run by the 3rd generation LIm family. I hope the next time I return, the coffee would regain its oomph. Click to read more...